TERMS AND CONDITION

Welcome to our website. These terms and conditions set out the basis upon which you can visit our website and regulate how you can order and buy goods from our company online.

By using our website, and when you purchase a product from us, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacy notice.

If you disagree with any part of these terms and conditions, please do not use our website or place any order with us.

Please note that our website is intended only for consumers. If you wish to purchase any of our products as a trade customer, please contact us before you order.

We ask that you do not return any orders without reading our cancellation and returns policy and contacting us at info@bhraynabags.com

The right to return any of our products and the right to cancel orders applies only to consumers and not to trade customers.

GENERAL TERMS

These Terms apply to anyone visiting the Site, whether you order from us or not.

YOU PROMISE US

You agree that:

  • You are over the age of 18 years.
  • You will have only one Account with us.
  • You will not pretend to be someone else when you use the Site.
  • If you link to another site through us, you will read their terms and conditions.
  • You will not use robots, spiders, scrapers or similar things on the Site.
  • You will not try to get around any things we put on the site to stop or limit access to parts of it.
  • You will not do anything that might cause our systems to crash.
  • You will not steal the site or any part of it for use in any other site or application.
  • You will not try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any of the systems we use.
  • You will not use our trademarks and/or designs and/or layout before asking us.

INTELLECTUAL PROPERTY

We and our business partners own all of the IP on the Site. Neither the Site nor the Content may be copied, duplicated, reproduced, modified, sold or used, in any way, for any purpose without our written consent.

All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright and such other protection that we feel appropriate.

DISCLAIMERS

  • The Products we supply have been formulated by qualified experts and have passed the relevant safety assessments and microbiology tests. We are unable to warrant that they will work with all skin types, nor that they will not cause you an adverse reaction.
  • We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectations but we are unable to guarantee that it will.
  • We are not able to guarantee that the Site will work with your device or will be secure.
  • Whilst we take reasonable precautions to ensure the accuracy of information we publish on the Site, we cannot guarantee its accuracy and suggest that, if any information is important to you, you verify it independently.
  • Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions.
  • If using the Site causes your device issues, unless we have caused them deliberately or recklessly, we have no responsibility to put them right.
  • If you link to another site through the Site, you undertake to make sure that the other site is safe to do so. We have no control over the sites we link to.

AVAILABILITY OF THE SITE

We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsible for anything you lose as a result.

We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.

LIMITATION OF LIABILITY

As far as we are allowed by law we deny liability for any loss of all kinds which you incur from visiting the Site. You use the Site at your own risk.

Nothing in these Terms excludes or restricts our liability for death or personal injury resulting from any negligence, or fraud, on our part.

LINKS TO OTHER WEBSITES

  • We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.
  • We are not responsible for evaluating other sites to which we may link from the Site. We have no responsibility or liability for the actions, contents, products or services of other sites. You agree to read and review the terms and conditions and privacy policies of all sites we link to.
  • A link to another site does not mean that we endorse or recommend that site.
  • We can never guarantee that a link that we offer will work.
  • MODIFICATIONS TO THESE TERMS AND CONDITIONS AND THE SITE

These Terms will change from time to time and we do not have the resources to let all our visitors know about the changes.

Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.

We may change the Site as often as we choose and these Terms will still apply to any changes we make.

ACCOUNTS

  • If you want to order anything from us, you must either create an Account or check out as a guest.
  • When you create an Account you promise that:
  • All information you give us is accurate and truthful.
  • You will keep this information accurate and up-to-date.
  • You will not share your Account with anyone else.
  • You will keep your Account details confidential.
  • You will not give your username or password to anyone else.
  • You must log off when you exit the Account.
  • You are a consumer and not a business.
  • We may close your Account if you break these Terms or if there has been no activity on the Account for 12 months and you do not reactivate the Account after we have requested that you do so.
  • If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the money in that account, to offset the expenses we have incurred, and you will be entitled to nothing.
  • If you do anything which we think might be fraud, we have the right to report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.
  • You may only have one Account with us.
  • You can cancel your Account with us at any time; all you need to do is email us at info@bhraynabags.com

PAYMENT

  • Payment for any Product may be made using the methods specified in the payment section of the Site.
  • If you wish to order from us, you must hold a valid payment card. The payment card must be in your name and not in the name of a third party.
  • You accept that our payment gateways will perform validation and authorisation checks before payment is authorised.
  • If payment has failed, we will advise you and attempt to arrange for payment to be made by another method. We are not liable for any delay or non-delivery of any Product in these circumstances.
  • We have the right to refuse any order, at any time and for any reason – including but not limited to situations where we suspect that you may be committing a criminal offence and/or where we have reason to believe that you have broken these Terms.

VOUCHER CODES/DISCOUNT CODES/COUPON CODES

We may offer voucher, discount and coupon codes from time to time; they will be effective only on the terms on which they are offered.

THE CONTRACT BETWEEN YOU AND US

  • A binding contract, on these Terms, will come into existence when we accept an order from you.
  • You will have the opportunity to review and amend that order before you finally confirm it.
  • When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order and we have the right to decline any order for any reason before we accept it.
  • We will tell you, by email, when we have dispatched your order (or any part of it), and that email will count as our acceptance of that order.
  • We may (for stock availability reasons) dispatch any order in one or more batches but we will tell you when we accept the order if we propose to do that.
  • If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.
  • You warrant that you are buying the Product for your personal use and not as part of a business.
  • You will own the Product as soon as we have passed it to our carrier

PRICES

  • Bhrayna prices its Products in a series of currencies but payment is taken in US Dollars (the amount will be shown to you at the time you place your order) and the currency exchange rate you will be charged will be that charged by your bank at the time it processes the transaction. We have no control over that rate.
  • We will display the total price of your order, including all delivery charges, at checkout.
  • For all other deliveries, you must pay all taxes and duties appropriate to your location. We will supply a commercial invoice showing the price we have been charged for the Product to assist in the valuation of the Product. This invoice does not include our operating and other costs.

DESCRIPTION

  • We always try to describe all of our Products accurately but we can never guarantee that small changes will not occur in manufacture.
  • The colour and nature of our Products may vary from time to time. This is usually due to the natural products we use and should not alter the quality or performance of that Product.
  • The images we use may not look the same on our screens as they will on yours.
  • All measurements/sizes we publish are subject to minor variations in manufacture.

DELIVERY

  • Any Product you buy from us will be dispatched to you in the manner you have selected on the Site but, although we will do our best, we cannot guarantee that any delivery time quoted will be met and we will not be liable for any delay which may occur.
  • We can deliver only to the address, and in the manner, you have specified when ordering.
  • If we offer free delivery on any Product, delivery will be by the method we choose.
  • We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order.
  • Please ensure that you provide the correct delivery address as any mistakes cannot be rectified and/or compensated for once we have shipped your order.
  • If delivery of your order is not possible for any reason, which may include (but not by way of limitation) an incorrect address, no one being available to sign for or collect the order, an additional charge will be made to cover the additional delivery and administration costs.
  • You must ensure that we can make the delivery. We have the right to charge additional delivery charges if a delivery is refused.

WARRANTY

We offer a 06-month warranty on our Products, which will cover:

  • Broken straps or grab handles
  • Tears to the external leather structure caused by normal usage
  • Hardware defects (broken zips, buckles or press studs).

The warranty does not cover:

  • General wear and tear
  • Disregard of care instructions or water damage
  • Alterations made to the Product by a third party
  • Natural ageing process of the leather or other material, such as patination, scratching and burnishing.

To make a warranty claim:

  • Please contact us to describe the problem, sending photos of it.
  • Please supply the order number we gave you on purchase.
  • Please give us the date of purchase.
  • Please follow the instructions we provide if we accept your claim.
  • Our warranty applies to purchases made from 18 NOVEMBER 2023 onwards.

CANCELLATION AND RETURNS

  • We can offer Cancellation or Return on Products which we have a manufacturing defect.
  • You may cancel your order before we dispatch it and, in that event, we will refund you the amount you have paid us through the payment method you used when buying the Product. We reserve the right to not to cancel if an order has been processed at our warehouse.
  • Refunds, repairs and/or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging and with all original labels and original tags attached and any with seals present unbroken and intact.
  • You will need to ensure that the return is suitably packed to avoid damage and we recommend that you insure the Product to its full value whilst it is in transit to us.
  • We will only issue a refund when the Product has been returned to us and we will thoroughly inspect all returned Products before issuing any refund to ensure that they comply with these Terms.

We may reduce the amount we refund to you in the following circumstances:

  • you have used and enjoyed the Product;
  • you do not tell us in a timely manner;
  • if the individual packaging has been opened;
  • if we gave you a discount when you made your order because the Product was old or damaged.
  • If you have used or damaged the Product, you will not be entitled to any refund.

COMPLAINTS

In the unlikely event that you wish to make a complaint about any Product we offer, please contact us at:

info@bhraynabags.com

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control.

Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

If this happens:

  • We will tell you as soon as we reasonably can;
  • We will do all that we reasonably can to minimise the delay;
  • If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.

TRANSFERRING RIGHTS AND OBLIGATIONS

We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.

You may not transfer (assign) your rights and obligations under these Terms.

PRIVACY POLICY

This Privacy Notice is a source of information that explains how we, Bhrayna Bags, as a data controller processes your personal data using this website or other means, including any data you may provide through this website when you purchase a product or otherwise interact with us.

Processing is a broad term and includes (amongst other things) collecting, recording, storing, amending, reviewing, using and deleting personal data. Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The data controller decides how your personal data is processed and for what purpose. The processing of personal data is governed by the Data Protection Act 2018.

This website is not intended for children and we do not knowingly collect data relating to children.

THE PERSONAL INFORMATION WE COLLECT AND USE

Information collected by us

If you have registered with us, or ordered items from us, we will have your name, email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs and other technologies automatically collect certain information (see below) to help us administer, protect and improve our services; analyse usage and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Information we collect automatically

Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser or device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our Cookie Policy below.

Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

Attributes such as the operating system and hardware version

  • Browser type and IP address

Log information: We also collect log information when you use our website including:

Details about how you’ve engaged with us

  • Device information, such as web browser type and language
  • Access times
  • Pages viewed
  • IP address
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser
  • Pages you visit before or after navigating to our website

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

Companies that get your order to you, such as call centres, payment service providers, warehouses, order packers, and delivery companies

  • Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites

HOW LONG WILL YOUR PERSONAL DATA BE KEPT?

We will hold on to your information for as long as needed to be able to provide the service to you and maintain our company transactional records, or where you have given consent to contact you with offers and other marketing purposes, until you notify us otherwise.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after it is no longer needed to provide the service to you.

Your Rights in Relation to Your Personal Data:

You have the following rights concerning our processing of your personal data:

Right to be Informed: You have the right to be informed about how your personal data is being used; hopefully, this Privacy Notice explains it all.

Right to Access: You have the right to access the personal data we hold on you, which allows you to be aware of and verify the lawfulness of the processing.

Right to Rectification: You have the right to have personal data rectified if it is inaccurate, out of date, or incomplete.

Right to Erasure: You have the right, in certain circumstances, to have personal data erased, also known as ‘the right to be forgotten.’

Right to Restrict Processing: You have the right to request the restriction of your personal data in certain circumstances. When processing is restricted, we are permitted to store the personal data but not use it.

Right to Object: You have the right to object to any personal data processing based on the legitimate interests of the controller or public interest, unless there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.

Right to Data Portability: You have the right to request that, in the case of automated data only, where possible, we transfer elements of your personal data to another data controller.

Right to Automated Decision Making and Profiling: You have the right not to be subjected to decisions based solely on automated processing.

KEEPING YOUR PERSONAL DATA SECURE

We take your privacy very seriously and comply with our obligations under the Data Protection Act 2018 by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate security measures are in place to protect personal data.

We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach where we are legally required to do so.

UPDATING THIS PRIVACY NOTICE

We will occasionally review and, where necessary, update the privacy information in this Privacy Notice

COOKIE POLICY

https://bhrayna.com  uses cookies

Cookies are small and unobtrusive files that a website or its service provider transfers to your computers hard drive through your web browser (only if you have ‘allow cookies’ enabled in your web browser) which enables the websites or service providers systems to recognise your browser and to personalise your web browsing experience as well as capture and remember other unidentifiable information about your website visit.

HOW DO THEY AFFECT ME?

Cookies don’t store any sensitive or personal information such as your name or address – we use the coded information gathered from them to help us perform tasks. These tasks include showing you products in your region, allowing you to watch a video or allowing you to connect with social media sites. By using our website, you agree that we can keep cookies in place and help us to remember a little about your viewing preferences, while keeping your personal details protected.

TURNING YOUR COOKIES OFF

Most browsers are automatically set to accept cookies but should you wish to update your website browser to restrict cookies you can follow the instructions on the about cookies website below. This may, however, affect your ability to use certain areas of our site.

WANT TO KNOW MORE?

Visit aboutcookies.org or contact us and we’ll do our best to help.

SHIPPING POLICY

PLEASE USE THE CHART BELOW TO ESTIMATE SHIPPING AND HANDLING CHARGES BASED ON THE VALUE OF ORDERS.

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. We typically dispatch the products in 2 days but sometimes they may not be shipped in that timeline.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

We ship to all US territories including Alaska & Hawaii. We currently only ship to the USA.

We currently only ship to the USA.

We are not responsible for any lost or stolen package.

Cancellation and Returns:

We may offer a Refund or Return on Products that have a Manufacturing Defect. We only accept returns or offer refunds in the case of Manufacturing Defects.

You have the option to cancel your order before we dispatch it. In this event, we will refund you the amount you paid through the payment method you used when purchasing the Product. Please note that we reserve the right not to cancel the order if it has already been processed at our warehouse.

Refunds, repairs, and/or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging, with all original labels, tags attached, and any seals unbroken and intact.

Please ensure that the return is properly packed to avoid damage. We recommend insuring the Product for its full value during transit to us.

We will issue a refund only after we receive the product and thoroughly inspect it to ensure compliance with these terms. Please be aware that we might reduce the refund amount in the following circumstances:

– If you have used and enjoyed the Product.

– If you fail to inform us in a timely manner.

– If the individual packaging has been opened.

– If we provided a discount when you placed the order due to the Product being old or damaged.

If you have used or damaged the Product, you will not be entitled to any refund.

FAQ’S

HOW LONG DOES IT TAKE TO RECEIVE THE ORDER?

It usually only takes us 4-7 business days to deliver the order at your doorstep.

DO YOU HAVE ANY MINIMUM ORDER VALUE?

There is no minimum order value.

WHICH IS YOUR LOGISTICS PARTNER?

We use UPS express services as our logistic partner.

DO WE CHARGE ANY SHIPPING FROM OUR CUSTOMER?

Below is shipping structure:

A $15 shipping fees would be applicable on orders below $59. On all orders above $59, free shipping is applicable.

WHERE YOUR PRODUCTS ARE MADE?

Our products are handmade in India by our Artisans.

ARE THESE PRODUCTS HAND-CRAFTED?

Yes, all of our bags are hand-crafted. Most of our other merchandise is also Hand-crafted other than a few Home & Living items.

DO YOU HAVE ANOTHER QUESTION THAT HASN’T BEEN ANSWERED?